PetPlace.pk strives to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Timeframe: You have [number] days from the date of receipt to return an item.
  • Non-returnable Items: Certain items are exempt from being returned. Perishable goods, such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • Partial Refunds: There are certain situations where only partial refunds are granted (if applicable). For example, items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [contact email/phone number] and send your item to: [return address].

Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Lost Returns: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us at:

Please ensure that all placeholders (e.g., [number], [contact email/phone number], [return address], [info@petplace.pk], [Your Business Address]) are filled in with the appropriate information before publishing this policy on your website.